Catherine Trischan, CPCU, CIC, CRM, ARM, AAI, AU, CRIS, MLIS,
director of commercial underwriting, E&K Insurance Group
This course is for insurance professionals who want to make the best possible use of their time to provide superior customer service to their clients. It will focus on how service professionals can develop their own individual time-management strategy within an organization.
Trischan will discuss the current industry trends and their impact on customer service; the relationship between customer service and errors and omissions; and technological advancements that can allow us to improve customer service, but that also create new challenges. Participants also will discuss key customer service issues and concerns, and share their strategies for success.
FREE for members; nonmembers can take the class for $80 and become a NJYIP member. Earn 2 CE credits and network with NJYIP!
Join us after the education session for a networking opportunity. Check back here for details
Online registration is closed. Please register at the door.